What to send
Photos, videos, marked drawings, measured values, inspection method and affected quantity.
What This Support Covers
After-sales support for CNC machined parts is most effective when both sides review facts clearly: drawings, measurements, photos, production notes and the part's assembly function.
What we review
Drawing tolerance, datum choice, measurement method, production record, finish process and packing condition.
Possible actions
Technical explanation, re-inspection, replacement discussion, remake plan or process improvement for repeat orders.
Buyer benefit
A structured issue review helps separate measurement misunderstanding from real production nonconformance.
Support Process
- Share clear photos or video showing the issue and where it appears in the assembly.
- Mark the drawing dimension, tolerance, datum or surface that is disputed.
- Provide measured values and the measuring tool or inspection method used.
- XHR compares the information with production notes and inspection focus.
- Both sides confirm corrective action for the current order and prevention for repeat orders.
Related Pages
Need Support for an Existing or Repeat Order?
Send the order reference, drawing revision, photos, measurements and your assembly notes. XHR will review the information and respond with the next step.